We are a Carrier® Factory Authorized Dealer:
Carrier® Factory Authorized Dealers are the home heating and cooling experts to turn to. They are your single resource for all your home comfort needs, from tailoring your ideal comfort system to installation, service and beyond. The Carrier® Factory Authorized Dealer initiative is a rigorous, standards-based national endorsement. Less than five percent of heating and cooling professionals in the country receive this distinction. We recognize that how you ultimately feel in your home and about Carrier® brand equipment has a lot to do with the performance of the dealer representing it.
When selecting your dealer, look for the Carrier® Factory Authorized Dealer seal of approval-it means your dealer has met our rigid criteria. We are so confident that you will be comfortable not only with your Carrier® heating and cooling products, but with your Carrier® Factory Authorized Dealer that we back it up in writing with a 100% satisfaction guarantee. It’s your sure sign of an air conditioning and heating system dealer that will provide you with superior products, intelligent insight and the highest levels of service.
Factory-Authorized Dealers are also required to meet rigorous standards of customer satisfaction. These standards require that each Carrier® Factory Authorized Dealer maintains an exceptionally high level of customer satisfaction based on customer satisfaction surveys filled out after in-home visits. This ensures that if your dealer is a Carrier® Factory Authorized Dealer, you can be comfortable knowing that they are there to make your experience as pleasant as possible.
Only the most loyal of Carrier® Dealers have the opportunity to become a Carrier® Factory Authorized Dealer. This loyalty translates into experience. By offering Carrier® products almost exclusively, these dealers have become experts on these systems, offering you the best service available. You can also rest assured that all Carrier® Factory Authorized Dealers meet strict guidelines for insurance requirements, liability coverage, EPA certifications, warranties, product training and installation and repair procedures. These truly are the Carrier® Experts you can turn to.
With a Carrier® Factory Authorized Dealer you have the opportunity to work with a technician who has earned a NATE certification. North American Technician Excellence (NATE) is the leading certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration industry and is the only test supported by the entire industry. This means that our Factory Authorized Dealers are certified to do the job right.
Becoming a Carrier® Factory Authorized Dealer is no easy feat. Only those expert heating and air conditioning dealers who meet our highest standards and closest scrutiny for their technical expertise and their business practices earn the Carrier® Factory Authorized Dealer distinction. For comfort and value, there is a simple, risk-free solution to ensure that your heating and cooling professional delivers as promised. Choose your Carrier® Factory Authorized Dealer… where your satisfaction is 100% guaranteed.
The President’s Award is presented to an elite group of Carrier® Factory Authorized Dealers who achieved excellence in product promotions and delivered superior customer satisfaction. Recipients of this award, one of Carrier’s highest honors, exemplify the company’s model for operational excellence, business effectiveness and delivering the best in cutting edge technology to consumers.
President’s Award winners have been successful in demonstrating technical expertise, while also serving as a leader in promoting the Carrier® brand and raising the standard for high-end equipment sales. Moreover, the dealership is committed to service excellence and provides exceptional customer care. They go above and beyond the call of duty in the industry with a solid, consumer-focused work ethic. This year’s recipients achieved their business goals while delivering exceptional customer value, and successfully positioning the Carrier® brand in their respective markets.
The President’s Award, which Carrier® bestows as its highest honor for dealers, is designed to encourage self-analysis and reward dealerships who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share “best practices” and offer peer mentoring to help cultivate excellence across dealer groups.