10 Important Questions to Ask When You’re Looking for an HVAC Company

10 Important Questions to Ask When You’re Looking for an HVAC Company

Something that can throw your life into a tailspin when it goes out is your HVAC unit. It’s especially pressing when Orlando temperatures reach 90+ degrees in the summer and air conditioning is vital to the health and well-being of your family or the vitality of your business.

Whether you’re depending upon a company for fast repairs, ongoing maintenance, or a new HVAC installation, it’s important to work with one that is experienced, properly licensed, and that you can trust.

Air Tech of Central Florida is honored to be the first choice for many residents in Orlando and the surrounding areas for residential AC services and commercial HVAC needs. Our NATE licensed technicians, incredible attention to detail, and top-notch customer service are why clients stay customers of Air Tech for life.

How do you know you’re going to get great service and a knowledgeable HVAC technician? In an emergency, people often hire the first company they find without asking important questions first.

Common Problems Missed by Bad HVAC Companies

If you’re not asking the right questions it can result in poor repairs, expensive fixes, and possibly spending thousands of dollars on a new unit that you didn’t need yet.

Some of the most common air conditioning problems that can result from using non-certified or just poor HVAC technicians include:

  • Faulty HVAC installation
  • Improper refrigerant charge
  • Inadequate maintenance
  • Faulty connections

Taking time to ask the right questions before you hire an HVAC company can save you time, money, and frustration.

Here’s What You Should Ask Before You Hire an HVAC Company

Working with any type of service company for the first time, whether it’s a mechanic, plumber, or heating & air conditioning firm, can be nerve wracking. Until you know you can trust their work, there’s always that question of whether you’re making the right choice.

Asking these questions first can help you separate the more qualified companies from those that are less qualified.

1. What kind of training and certification do your technicians and sales people have?

Some cut-rate companies may be cheap because they’re cutting corners on things like proper certifications and training. You want to make sure that both the sales person that makes that first visit and writes your quote and the technician doing the work have the appropriate training and industry certifications.

Look for technicians that have NATE certification (North American Technician Excellence), which is the gold standard for technicians working in heating, ventilation, air conditioning, and refrigeration.

2. What type of guarantees do you offer and what do they cover?

You don’t want to find out after an issue arises that the guarantee your HVAC service company gave doesn’t include what you thought it did.

Make sure you fully understand up front what potential issues would be covered by a guarantee and which you would have to pay for.

3. Is your company licensed and insured in my city/state?

This is especially important for commercial HVAC work, but really applies to anyone working with a contractor. Unfortunately, some companies will either let their license lapse or be licensed in another area, but not yours. Proper licensing is important especially if permits are needed for commercial HVAC jobs.

4. What is being inspected and what work is performed during a maintenance visit?

Most people know that having regular maintenance done on an HVAC unit is important to ensure longevity and reduce breakdowns, but they don’t ask what a company is actually doing when they “maintain” the unit.

Asking this question of service companies and comparing the value added-services they offer can help when deciding between HVAC companies.

5. Which manufacturers do you work with and how do you choose the best brand for a client?

If you work with an HVAC company that only installs one type of unit, then you may not be getting the best option for your needs. You want to look for companies that work with and know multiple brands, which means they’ll have a better depth of knowledge both for recommendations and ongoing maintenance and repair work.

6. Do you offer financing or discounts for upfront payment?

Flexible payment terms are important when spending thousands of dollars on a new HVAC unit. If your HVAC service provider offers financing, it can make a huge difference in your ability to get the type of unit you need.

You also want to ask if they offer a discount if you pay in full for a new HVAC unit This can save you a few hundred dollars if you can pay the whole sum up front.

7. What are their office and response hours and timing?

Does an HVAC company respond to emergencies 7 days a week? If you run a retail business open on the weekend, you want to make sure you can get an A/C problem fixed fast. Be sure to check both office hours when you can call and speak to a live person as well as estimated response times for both emergencies and non-emergencies.

8. Do you have references?

Some companies will have references on their website, others won’t. You’ll want to do your own research online, but if they have any customers you can contact as a reference, that can help you get a better feel for how the company is to work with.

9. Will you submit warranties and rebates for me?

Many states have energy efficiency rebates for efficient HVAC units. Good HVAC companies will not only tell you about them, but also save you time by submitting these for you along with any warranty paperwork.

10. Am I locked into a certain timeframe with a service contact?

Service contracts can save you emergency repairs down the road, but you want to know up front what you’re signing up for. Ask about term lengths, if you’re locked into a particular number of visits, and about cancellation and renewal policies.

Find Out Why So Many Customers Trust Air Tech of Central Florida

If you’re looking for an HVAC company that you can trust for both emergency repairs and ongoing service to keep your unit running efficiently, give us a call and ask us those 10 questions, plus any other you have. We’ll be happy to answer them! We’d love the opportunity to earn your business.

You can schedule a service call online or give us a call at 407-696-9876.

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